User roles

Sage Provisioning Portal user accounts are linked to one or more user roles which define access rights to the portal features and information. Menu options, buttons, and information are displayed or hidden according to user roles. To view the user roles assigned to your account, click <My Profile>. The roles are listed below your name. To view user roles assigned to another user, click Organization | Users and click the user Name.

The table below describes each user role.

List of user roles
Role What you can do in Sage Provisioning Portal
Sage Management Services Administrator

You are a member of the Sage operations team who needs to set the portal to Outage mode to troubleshoot issues. You can access the Clean up Resources.

Sage Operations Administrator

You are a member of a Sage IT team with responsibility for creating portal users.
Sage Operations Agent

You are a Sage employee, fulfilling a particular Sage role in using the portal.

Sage Support Agent

You are a Sage employee who performs support activities and is usually assigned to a customer service team.

Partner Administrator

You are an administrator user with the channel partner organization who performs billing and back office activities.
Partner Operations Agent

You are an channel partner employee who performs operational tasks for a customer, for example, create a backup or create a site.
Partner Support Agent

You are an channel partner employee who performs support activities for a customer, for example, review logs and answer billing queries. You have a high level of IT expertise and experience of on premise deployments on customer sites.

Customer Administrator

You are an administrator user within the customer's organisation.
Customer Operations Agent

You are a customer user who operates and manages users, versions and site credentials.
Customer User

You are a customer user who fulfills a function in the customer's organisation, for example sales clerk.

Accountant

You are an accountant who can access sites for several customers.

OpCo Owner

You are an operating owner user who is responsible for existing Sage users in the portal. This role is always assigned with the Sage Operations Agent role.