Unlocking a partner

You can unlock a partner on the Partner Summary screen.

  1. Click Organizations | Partners.
  2. Click the Unlock icon Unlock icon in the partner row.
  3. To unlock the partner, the partner users, the partner testing sites, and partner customers that have not been locked individually, click Yes.

You can also unlock a partner on the Partner Details screen.

  1. Click Organizations | Partners.
  2. Click the partner Name.
  3. In the Operations panel, click Unlock Partner Unlock icon.
  4. To unlock the partner, the partner users, the partner testing sites, and partner customers that have not been locked individually, click Yes.

Note: You can unlock an individual user on the Users panel on the Partner Details screen. However, you cannot unlock a user if the partner is locked.